Frootbat.com Experience: Buyer Beware

If Frootbat sends you the wrong bottle, expect to be offered multiple small discounts to keep it before they provide a legitimate return option. Be prepared to cover the cost and effort of printing labels, repackaging the item, and driving it to a shipping location yourself.

In my experience, meaningful return accommodations were not offered until after I posted a negative review and disputed the charge with my card company. It felt as though the company was more focused on managing reviews than resolving the issue through straightforward customer service.

It took six months for a return option to be offered — and only on the condition that I remove the negative reviews. By this point, I no longer trust the company enough to proceed with the return process.

Overall, this was not an acceptable customer experience and required far more time and effort than it ever should have. I would not recommend this company. I’m sharing this so others understand what they may encounter before making a purchase.